Refund policy

For a faulty, damaged, incorrect or misdescribed item, please email forgewell.au@gmail.com with your order number and a description of the problem. Photos can help us assess the issue, but do not replace your consumer rights. We will provide return instructions and the remedy required by applicable consumer law.

Nothing in this policy limits your rights under applicable consumer law, including Australian Consumer Law. For a major product problem covered by Australian Consumer Law, you may choose a refund or replacement.

Please contact us before sending an item back so we can provide the correct return address. For a change-of-mind request, contact us before returning the item to discuss available options.